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Our Terms and Conditions

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Terms and Conditions
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Terms & Conditions

Introduction

We understand the importance of keeping transparency so we request you to read our terms and conditions carefully. By availing any services from HTMLPanda, you're acknowledging the terms and conditions of HTMLPanda.

Payment Terms

Quotes provided to clients are valid only for 30 days from the date of issue if expiry is not mentioned precisely. Our service charges are defined in the project quotation. The payment terms for our clients enforced by HTMLPanda are as follows:

  • 50% upfront payment at the time of signing off the project to begin project work for all development-related services.
  • For all types of conversion services, only a 10% upfront payment is required, if the order is placed through the order form.
  • The remaining payment must be paid on completion of the work (before final file delivery/installation on the server/going live).
  • In case you want us to work on your server or your client's server, the payment has to be made 100% upfront without any negotiation.
  • There are three payment modes available - PayPal Payment form, Stripe for credit cards, and wire transfer (to avoid additional charges).
  • Receipt of payment is deemed as accepting the quote, milestone, delivery, project, and terms & conditions.

Refunds Policy

HTMLPanda reserves the right to negotiate and refund an appropriate portion of the amount paid by clients towards the requested services. Here is the outline of this policy:

  • Work completed will be billed at an hourly rate (specified in your quote/invoice) if you halt work and apply for a refund within four days.
  • The amount will be deducted from your initial payment, and the balance will be returned to you only on the same payment mode you chose earlier.
  • If the work is completed at the time of the refund request beyond the amount covered by the initial payment, you will be liable to pay for the entire work completed at the hourly rate (as stated above).
  • A project or the job/work is not subject to refund if the project has been completed and uploaded on your/client web host/server.

Work Schedule

The working schedule of our team of professionals is standard but can vary depending on the project size. Here is the general work schedule at HTMLPanda. However, these can be changed dramatically based on the volume of work.

Delivery Timelines

  • We usually deliver your development-related projects in 4-6 weeks but may take longer than usual, depending on the project size.
  • For conversion-related services, we deliver the project within the defined business days as the order page predicts.
  • The standard turnaround time for the first page of the non-responsive conversion project generally takes eight working hours and 12 hours for the responsive one.
  • Each additional page associated with the same project usually takes 3-4 working hours, depending on the project's complexity and specifications.

Support & Maintenance

As agreed, the quote provided includes the installation and set up of your site on your server. Updates to and management of that server, plus any support issues, will be entirely up to you. We guarantee that every project would be completed and compatible with the latest version for all major browsers and platforms.

Please note that we do not offer or include any technical support for website hosting, email, or other services relating to website hosting. If you require help with anything beyond the design and development of your site, we'll be happy to help.

Website Content

  • HTMLPanda doesn't provide services for any project for content that is offensive, illegal, or contains illicit or infringing material.
  • Clients should guarantee that they own texts, graphics, pictures, designs, trademarks, or other provided elements.
  • We give you a copy of all files used in the project development. Keep them safe as we're not entitled to keep them further.

Inclusion in Portfolio

We hold the right to display and link to your completed project as part of our portfolio and showcase on various other platforms like websites, social media, any online portal or magazine articles, and books. The inclusion of any links will not imply a recommendation or endorse the views expressed within them.

Note: If we are into a Non-Disclosure Agreement, we strictly follow the same and would not display your work anywhere including our website.